Terms of use

The terms, in plain language

Three things to know first

If you read nothing else, read these. The last one limits our liability, and we are drawing your attention to it on purpose.

• Luxora gives information, not advice. Prices change and can be out of date, so check the store's own page and checkout total before you pay. Hair and scalp pages are not medical advice.
• Stores and stylists are separate businesses. When you buy or book, your agreement is with them, not with Luxora, and they are responsible for their goods and services.
• There are limits on our liability, set out under Limits on our liability below. They do not apply where the law does not allow us to limit liability, including for gross negligence.

Who we are, and agreeing to these terms

Luxora is a South African site that compares hair styles and the prices of hairpieces, wigs, braiding hair and extensions, and lists stylists. We and us mean Luxora. You means the person using the site.

By using Luxora you agree to these terms and to our privacy policy. If you do not agree, please do not use the site. Sign-ups and stylist applications are for people aged 18 and over. If you are under 18 you are welcome to read the site, but please ask a parent or guardian to sign up on your behalf. You can reach us at hello@luxorahair.co.za. Details about who runs Luxora, such as the responsible party's details under POPIA, are available on request from the same address.

What Luxora is, and is not

Luxora is a comparison and information site. We do not sell anything on it today and no payments go through it. We do not supply the goods or services we write about.

We plan to sell our own hair later. When we do, the sale will have its own terms of sale, shown before you pay. The Electronic Communications and Transactions Act (section 43) requires a supplier who offers goods for sale by electronic transaction to publish details such as its full name, physical address and contact details on its site, and we will publish what it requires before we sell. The seven-day cancellation right for online purchases (section 44) and your rights under the Consumer Protection Act would apply to those sales, subject to their exceptions.

Information, not advice

What we publish is general information. It is not medical, legal, financial or professional advice, and it does not take your own situation into account. Hair and scalp pages draw on medical sources and are not a diagnosis. If you have pain, thinning, sore patches or a reaction, see a doctor or a dermatologist. The American Academy of Dermatology notes that hair loss from tight styles can become permanent the longer it goes untreated.

We take care to get things right and we correct mistakes. The editorial policy explains how pages are researched and corrected. Even so, we cannot promise that every page is complete or free of error.

Prices and availability

Prices come from the stores' public websites. Our software reads them, and each price is shown with the store and the date it was read. The first full read was on 6 Oct 2026, across 27 South African online stores. Tables sort cheapest first, and no store pays to be listed.

A price on Luxora is what a store showed on the date beside it. Stores change prices, run out of stock and fix mistakes, so the price you pay is the one the store shows at checkout. A price here is not an offer or a quote from us, and it is not a promise from the store. Delivery is not included, and we assume but have not confirmed that prices include VAT. Where a page and a store disagree, the store's own page on the day is the one that counts.

Stores and stylists are responsible for their own goods and services

Stores and stylists on Luxora are independent. Listing a store or a stylist is not an endorsement or a guarantee. Verified, where you see it, means only that we confirmed the four things described on the how we verify stylists page. It does not mean we guarantee the result.

When you buy from a store or book a stylist, the agreement is between you and them. They are responsible for the goods and services, delivery, returns and refunds, and for complying with the law. Luxora is not a party to it, cannot cancel or refund an order or a booking, and cannot settle a dispute. Start with the store or stylist.

Your rights when you buy or book

These rights belong to you whatever our terms say. The Consumer Protection Act gives you, among other things, the right to goods that are of good quality and free of defects (section 55), the right to return goods that fail those standards within six months of delivery, at the supplier's risk and expense, for repair, replacement or a refund (section 56), and the right to services performed in a manner and quality that people are generally entitled to expect (section 54). Section 24 prohibits a retailer from selling goods if it knows, could reasonably find out or has reason to suspect that a trade description on them is likely to mislead.

For online sales, the Electronic Communications and Transactions Act lets you cancel without reason within seven days of receiving goods (section 44). It does not apply to some goods, such as goods made to your specifications or clearly personalised (section 42(2)(f)).

If a store or stylist does not put things right, sections 69 to 71 of the Consumer Protection Act set out where a consumer can take a complaint: for example an ombud, a consumer court, an alternative dispute resolution agent or the national consumer protection regulator. The Consumer Goods and Services Ombud says it receives consumer goods complaints free of charge once you have first complained to the supplier.

Rules for stylists who list with us

These apply if you apply to be listed. Sending your details does not guarantee a listing. We list a stylist only after the checks on the how we verify stylists page.

• You must be 18 or older, and be the person or business you say you are.
• What you send us must be true and current: your services, prices, city, suburb and how you work.
• Photos must be your own work, and you must have the right to use them. If a photo shows a client, you must have that client's agreement to show it. If it shows a child's face, you must have a parent's or guardian's agreement. If in doubt, leave it out.
• Keep your prices accurate. We re-check them every 90 days and you must confirm them when we ask. Keep your WhatsApp number answered, because clients and our checks use it.
• Tell clients, before they book, what a price includes and what costs extra. You are responsible for your own bookings, deposits, refunds, tax, insurance and permits, and for complying with the Consumer Protection Act when you supply services to consumers. No payments go through Luxora.
• You keep ownership of your photos and text. You give us permission to store them and show them on your listing and on Luxora pages that list stylists for as long as you are listed. We never show your street address, only your city and suburb.
• We may refuse, suspend or remove a listing if a check fails, if information or a photo turns out to be false or not yours, if we receive a complaint that we judge to be serious, or if you break these terms. We will tell you why where we can.
• You can withdraw your consent and ask us to remove your listing at any time by emailing hello@luxorahair.co.za. The privacy policy explains what happens to your details.
• A listing does not promise you visits, bookings or any position on a page.

Using Luxora fairly

Please use the site the way it is meant to be used. In particular, do not do the following.

• Copy or republish our price tables or the data behind them in bulk, or use bots or scripts to scrape Luxora. Quoting a few prices with credit and a link back is fine.
• Interfere with the site, overload it, or try to get around its security.
• Send us false information, or pretend to be another person, store or stylist.
• Use a stylist's WhatsApp number, or any other information on Luxora, to send unsolicited marketing. POPIA section 69 prohibits electronic direct marketing without consent.
• Use Luxora for anything unlawful, or send us content that infringes someone else's rights.

Sign-ups and messages

You can sign up for WhatsApp or email messages with your number or email address, a consent tick box and the page you signed up on. We message you only if you have consented, and you can stop at any time by replying STOP or tapping unsubscribe. The privacy policy explains what we keep, why, and your rights.

Content, photos and licences

The text, design and structure of Luxora belong to us or are used with permission, and all rights are reserved except where these terms say otherwise. You may quote short passages with credit and a link back.

Photos on Luxora are licensed (Creative Commons or public domain, credited and linked) or are a store's own product photo shown next to that store's listing. Each stays subject to its own licence or its owner's rights, so do not copy a photo from Luxora without checking its licence or asking its owner. Videos are embedded from YouTube and are the property of their owners.

Links to other sites

Luxora links to stores and to other sites, and embeds YouTube videos. We do not control those sites and are not responsible for their content, prices, privacy practices or availability. A link is not an endorsement.

Limits on our liability (please read)

We offer Luxora free of charge as an information service. To the extent the law allows, Luxora is not liable for loss or damage that arises from relying on information or prices on the site, from dealings with a store or stylist, from a link or an embedded video, or from the site being unavailable, slow or wrong. We are also not liable for indirect or consequential loss.

This does not limit or exclude our liability for gross negligence or for anything the law does not allow us to limit. Section 51 of the Consumer Protection Act, for example, prohibits terms that purport to limit a supplier's liability for gross negligence, or to waive or deprive a consumer of a right under that Act. If the Act applies to you and to us, and a term here conflicts with it, the Act wins, and the term does not apply to the extent that it conflicts.

Changes and suspension

We may change the site, and we may change these terms. The date at the top shows when they last changed. If we make a change that matters, we will update this page and its date before the change starts. If you keep using Luxora after that, you accept the new terms. We may suspend or block access for anyone who breaks these terms.

South African law and disputes

These terms are governed by the law of South Africa. If we cannot settle a dispute between us, the South African courts have jurisdiction. This does not take away any route a consumer has under the Consumer Protection Act, such as an ombud or a consumer court, or your right to complain to the Information Regulator about your personal information.

If part of these terms is found to be invalid, the rest stays in force. These terms and the privacy policy are the whole agreement between you and us about using the site.

Contact

Questions, corrections and complaints: hello@luxorahair.co.za.